Shipping policy

Thank you for shopping with soothroom. Please read our shipping policy carefully to understand how we handle your order, delivery, and associated costs.

Shipping Methods

soothroom offers shipping via trusted carriers. Due to the size and weight of our home theater seating, all products are shipped as large furniture items and may require freight or white-glove delivery service.

Available shipping options:

  • Standard Freight Shipping

  • White-Glove Delivery (optional)

Delivery options will be presented at checkout.

Processing Time

All orders are processed within 3–5 business days after payment confirmation.

  • Custom orders may require 5–10 business days for processing.

  • You will receive a shipping confirmation email with tracking information once your order has shipped.

Estimated Delivery Time

Delivery times depend on your location and shipping method:

Shipping Method Estimated Delivery
Standard Freight 7–14 business days
White-Glove Delivery 10–20 business days

Please note: These are estimates and may vary due to carrier delays or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product weight and dimensions

  • Delivery location

  • Selected shipping method

White-glove delivery includes inside delivery and basic placement of the furniture, but does not include assembly unless selected.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment status.

Delivery Requirements

  • Please ensure there is a clear path for delivery personnel.

  • For large items, some stairs, elevators, or tight spaces may require additional assistance.

  • Delivery personnel may contact you to schedule a convenient delivery time.

International Shipping

Currently, we only ship within the United States. International orders are not accepted at this time.

Damaged or Lost Items

  • If your product arrives damaged, please contact us within 48 hours of delivery.

  • Include photos of the item and packaging.

  • soothroom will coordinate repair, replacement parts, or a replacement product at no cost.

For lost shipments, please contact us and we will work with the carrier to resolve the issue.

We are here to assist and will respond within 24 hours.